Help and Support

Here are few FAQs related to Shopify app:

How can I change my password?

To change your current password, follow these steps:

1. Click  present on the top right corner of the home page and choose Account.

2. Under Change Password mention the Current Password > New Password that you want to change > Confirm the new password > Change Password.

What is the Generate New Key option in Account used for?

When you click on the Generate New Key button, a key is generated which can be used for accessing the data from the BangDB server. This key can be integrated in the code that is generated in the App Settings feature for further use.

How do I log out of the Shopify App?

You can log out of the Shopify app by going to your profile.

1. Click  present on the top right corner of the home page and select Log Out.

How do I add new users on Shopify App?

The Users page allows you to add users who can be notified when certain events happen. These users can then be put in ‘Groups’ where they can be provided with special set of privileges.

Here are the steps to add new users:

1. Click on the top right corner of the home page and select Users.

2. Choose +New User > Fill in the basic details such as Name, Email, Phone, and Description.

3. Click Save.

The saved details will then be visible on the page.

How do I add new group on Shopify App?

You can create a group on IQLECT’s Shopify App to streamline the notifications and provide similar privileges to the people in the group. Follow these steps to form a group:

1. Click  on the top right corner of the home page and select Group.

2. Choose +New Group > Fill in details such as Group Name, Description, the Users with whom you want to form the group.

3. Click Save.

Once created, the following details about groups will be shown on the page:

  • Group name: Name of the group
  • User count: Number of users in the group
  • Edit: Option to edit group details such as name and description

How do I set notifications on my account?

The notifications that you create through the Actions feature (see section 4.2) will appear at icon present on the top right corner of the home page.

How can I use the Support feature?

You can use the Support feature for queries related to the app.

1. Click on Support option present on the top right corner of the home page.

2. You will see a pop-up window where you need to add a relevant subject, description, and attach the files or screenshots of the issues that you are facing in the app using the Browse option.

3. Click on Done.

Your request will be directed to tech@iqlect.com where our technical support team will guide you through the problem.