• Top challenges & questions you may have

    • Calculating accurate customer LTV
    • Which set of customers should be on the target list?
    • Maximum level of resources to be allocated to those customers
    • How much should be spent on acquiring customers?

    Why IQLECT is “The Optimum Solution”

    • Outstands the crowd in calculating and predicting the accurate customer LTV
    • Accurately helps you define how much you should be spending on each customer
    • Segment customers based on LTV to provide personalized and intelligent discount rates

    Our Model’s accuracy is 3.75% more than the industry standard By adding attributes like geographical location, campaign and referrer details of the customer, we get better prediction results.

      Benefits

    • More sales leading to maximized ROI
    • Better and Targeted marketing
    • Quantified customer satisfaction
    • Reduced Customer churn
    • A 5% increase in the customer retention, in your business produces a 25% increase in your profit. Loyal customers are 5x as likely to repurchase, 5x as likely to forgive, 4x as likely to refer, and 7x as likely to try a new offering
    • Loyal customers are 5x as likely to repurchase, 5x as likely to forgive, 4x as likely to refer, and 7x as likely to try a new offering
  • Top challenges & questions you may have

    • How can you best satisfy customers so they keep coming back to you?
    • Spotting important changes and interpreting data
    • What behavioral patterns precede churn?
    • Understanding the purchase behavior of the customer
    • Tracking user’s behavior in real-time

    How IQLECT decodes it for you?

    • Spot opportunities for improvement by building a customized CBA model
    • Monitoring the behavior on various social platforms and predict right product recommendations for each user
    • Analyzing customer purchase behavior and predict recommendations for right discounts at the right time
    • Behavioral customer segmentation for intelligent automated campaigning

      Benefits

    • Improved customer acquisition & retention
    • Faster delivery and higher profitability
    • Customization & streamlined campaigns
    • Increased conversion rates
    • 75% of Netflix viewer activity is driven by recommendation
    • 35% of Amazon’s sales are generated through their recommendation engine
  • Top challenges & questions you may have

    • Unable to track & visualize your customer journey
    • Not able to relate all the data touch points related to customer journey
    • Inflexible, Static data model
    • Lack of true real-time analytics
    • Failure to capture multi-channel journeys

    How IQLECT maps it for you?

    • Integrate data and gain a 360-degree customer view
    • Reveals the paths that your most satisfied customers take
    • Uncovers bottlenecks to a consistent and high-quality customer experience
    • Adds value to each customer in a given context
    • Answers what steps did customers that purchased/did not purchase the product take prior to the call

      Benefits

    • Boosts customer acquisition
    • Grow revenue & sales by reducing costs
    • Increase marketing ROI
    • Maximize customer LTV
    • Companies that utilize customer journey analytics see a 15-20% reduction in calls and visits and a decrease in customer churn
    • 67% of marketing leaders say creating a connected customer journey across all touchpoints and channels is critical to the success of their overall marketing strategy.
  • Top challenges & questions you may have

    • Marketing costs are expensive, so you need to keep your customers to get your money back
    • Your ability to grow is directly impacted by the churn rate
    • You track engagement rates, CTR, unsubscribed rate which is not the real churn rate
    • More customer data, but no predictive models to analyze churn
    • Predicting and preventing customer churn

    How IQLECT churns it?

    • We match customer journeys with insights about the customers, to predict churn
    • Understand how the churn rate varies each week, month and segment customers better
    • Get the right insights to convert first time buyers into repeat buyers
    • Analyze the net campaign gain for each churner profile with discount rates that you can offer
    • Analyzes churn by adding social media data for a richer predictive model

      Benefits

    • Prevent revenue loss
    • Lower your customer acquisition costs
    • Increase up-sell and cross-sell opportunities
    • Deliver tailored promotions and increase marketing efficiency
    • Businesses lose roughly $1.6 trillion annually from customers who churn due to poor customer experiences in the past. — Accenture
    • The cost of acquiring new customers as profitable as existing ones can be up to 16 times higher retaining current customers. — MIT
    • 32% of all customers would stop doing business with a brand they loved after one bad experience.
  • Top challenges & questions you may have

    • How to increase average order value and lifetime value of a customer?
    • Insufficient customer awareness and poor internal selling
    • Retaining or reengaging your customers
    • Identifying customers who fit cross/up-selling profiles

    How IQLECT renders it for you?

    • We use predictive models to determine which customers are likely to cross-buy which products
    • Predictive Analytics uses ML to understand the customers’ behavior and recommend products
    • Discount suggestions on various products to enhance the buying % of the products
    • Segmentation of customers to capture unique needs, product and channel preferences
    • Develop a next-best product optimization process with real-time interactions

      Benefits

    • Increases your online revenue &average order value
    • Increase your customer loyalty
    • Develop more leads & increase your conversion rates
    • 39% of consumers purchase more when retailers offer them personalized suggestions
    • Research shows that upsells and cross-sells count for more than 30% of eCommerce revenue.
    • 50% easier to sell to existing customers than to new prospects.
  • Top challenges & questions you may have

    • Finding it difficult to separate quality leads from the ones who dropped on your website?
    • How does a lead interact with your website?
    • How does a lead engage with your brand through social networks?
    • Failing to assess the interest of customers in real-time.

    How IQLECT scores it?

    • Predictive Lead Scoring: Based on patterns derived by existing customer segmentation and lead intents.
    • Calculates the probability of converting a potential lead into a customer.
    • Real-time active campaigns based on lead score: Show pop-up offers when a customer reaches a propensity score
    • Product ranking based on propensity score across categories

      Benefits

    • Strengthen your revenue cycle
    • Effective ROI
    • Score leads and increase your conversions
    • ShopIQ helped Accenture to convert visitors to users, then to buyers and enabled 2X Conversions and 15%incremental leads for their client
    • 42% of the businesses received a measurable ROI by using lead generation
  • Top challenges & questions you may have

    • Digital campaigns that do not allow complex and multifaceted analysis of different channels
    • How different elements of a campaign performed in the overall objective
    • Which channels are driving the best results?

    How IQLECT makes it easy?

    • Explore what elements of the campaign worked well/ did not work well
    • Breaks down the customized KPIs focusing on key channels, objectives
    • Determine visitors who reached the website through a campaign
    • Determine the campaign performance & the impact created by the target audiences
    • Analyze and recommend objectives and targets for next steps

      Benefits

    • Monitor customized metrics per marketing channel
    • Learn how marketing impacts on the sales process
    • Lower your customer acquisition costs
    • 67% of small ecommerce businesses name campaign structure as biggest challenge
  • Top challenges & questions you may have

    • Understanding the real-time & personalized pricing strategy
    • Competitive pricing monitoring
    • How to increase margins by adjusting your prices at the right time?

    How IQLECT is priceless?

    • We put together all the pricing strategies that are backed by data and insights
    • Negotiate better costs with suppliers by using your competitors’ pricing and refine your cost management
    • Using real-time predictive analytics, we combine demographical data and real-time pricing metrics to predict personalized prices

    In the above example, Competitor B offers a lesser price to customers compared to Competitor A, based on a real-time pricing strategy, that includes metrics such as CLV, frequency of the visit, lead scoring, and competitor prices.

      Benefits

    • Increases your sales potential
    • Plan and predict your promotions
    • Recognize which pricing tiers work the best
    • 57% of the customers who used the discount coupon said that they would not have purchased if they had not received a coupon code.
  • Top challenges & questions you may have

    • Customer disputes & charge backs
    • Poor customer service
    • Managing Product warehousing and logistics
    • eCommerce Taxation

    How IQLECT predicts it?

    • Predicts chargeback reasons even before the customer reports and provide recommendations to act upon
    • Takes customer experiences to the next level by incorporating personalization in all the aspects
    • Predicts your inventory needs for customized period of time
    • Includes appropriate sales tax depending upon the appropriate shipping destination and predicts the exact delivery cost.

      Benefits

    • Increased customer experience
    • High level risk mitigation
    • Builds strategy to deal with risks once they happen
    • Out of all the sectors that carry risks, eCommerce (32.4%) is considered to be the most vulnerable for attacks and risks.
  • Top challenges & questions you may have

    • Any broken link or transaction can lead to a huge amount of revenue loss
    • Ensuring that your customer journey is not interrupted by technical issues
    • Ad-blocking software blocks site cookies making native analytical tools useless to track site data
    • No coherent log structure and difficult to unify different entities or events

    How IQLECT logs it for you?

    • Assistance and guidance of a dedicated log analysis platform with easy search and filter
    • Unaffected by ad-blocking software, representing a more sustainable approach to understand the site
    • Real-time and continuous monitoring of end user log analytics and personalization with no volume restrictions
    • Highly scalable centralized log management, with root cause analysis and click stream analysis

      Benefits

    • More uptime and fewer outages
    • Faster problem solving
    • Easy log analysis with instant notifications
  • Top challenges & questions you may have

    • Rule –based fraud detections are not real-time, they are long-term processing
    • Multiple verification systems that harm user experiences
    • Identifying theft related to user account breaches
    • Stolen Credit card fraud

    How IQLECT detects it for you?

    • Machine learning models with many variables, find hidden correlations between user behavior and the fraudulent actions
    • Integrates ML with AI to track fraudster actions and provide real-time judgement of the transaction
    • Smart algorithms uncover the presence of any suspicious activities by finding inconsistencies in the historical data
    • Real-time transaction monitor based on the previous purchases and watch out for suspicious transactions and cancels the order

      Benefits

    • Reduce fraud transactions by real-time detection
    • Decreased risk of revenue losses
    • Reduce false positives and increased real-time reporting
    • In 2016, the ecommerce industry saw $6.7 billion in losses, a 33% increase compared to the previous year. Moreover, it is expected that by 2020 the losses will increase to $7.2 billion.
    • LexisNexis has reported that 48% of surveyed merchants believe that reducing fraud can help increase their online business profitability.
  • Top challenges & questions you may have

    • What people talk about your brand on social media and other digital forums?
    • Sort out huge feedbacks available online and make some sense out of it
    • Unable to gather granular level feedbacks about specific product aspects

    How IQLECT interprets it for you?

    • Feed unstructured data from any social network in real-time and identify the sentiments of the customer/user
    • Determine the general opinion/moods of your customer segments in a single dashboard
    • ML driven pre-trained models, combined with NLP algorithms provides a deeper understanding than just star ratings
    • Predictive analytics implement schematic learning to be pro-active on customer follow ups and delays

      Benefits

    • Measure and constantly increase your customer satisfaction
    • Make insight-driven forecasts based on customer engagement
    • Brand monitoring & Improved quality of products
    • Effective customer service and marketing campaign optimization
    • Real-time sentiment analysis, increases 30% “add to basket” clicks and the time spent on the page.
    • More than 50% of customers on social media expect a response from the companies in 60 minutes or less.
    • 85% of people read online reviews before making a purchase.
  • Top challenges & questions you may have

    • Failing to target the desired customers because there is no adequate segmentation base
    • Dealing with a large customer base with an unproductive marketing approach
    • How to focus on the most profitable customers and improve retention?

    How IQLECT sections it for you?

    • Segment customers based on behavior to show what marketing works for them, easy for you to replicate and get results
    • Segmenting your customers based on a category makes offers and CTAs easier
    • Retain more customers by offering products that appeal to them
    • Understand where, why your customers come from and how to make smart decisions to yield a better converting rate

      Benefits

    • Higher conversion rates
    • Better insight into your customer base
    • Target the right customers through the right channels
    • Discover more upsell and cross sell opportunities
    • According to Dell, targeting customers based on behavior, improves 3X conversion rate, 7X more revenue and 70% higher CTR
  • Top challenges & questions you may have

    • Inventory management with tightened delivery deadlines
    • Visibility of supply chain costs are never better
    • Inventory forecasting or predicting stocks needed for a particular period
    • How to achieve a lowest landed cost? What will the optimized budget?

    How IQLECT delivers it for you?

    • Reduce your inventory costs with real-time market analysis and demand forecasts
    • Predict accurate inventory needs with ML and previous stock data for any period of time in future
    • Inventory segmentation based on customer type and predict stock counts on an optimized budget
    • Track real-time shipment schedules and routes, optimize faster routes to impress customers with same day deliveries

      Benefits

    • Reduce supply chain costs
    • Improve supply chain traceability & operational efficiency
    • Predict customer needs and wishes
    • Businesses with optimal supply chains have 15% lower supply chain costs.
    • 81% of supply chain professionals say analytics will be important in reducing landed costs.
  • Top challenges & questions you may have

    • Statistical forecasts are always based on historical data and do not represent factors influencing demand
    • Breaking data silos and accumulate all the data in to a single place
    • How to enhance supply chain efficiency by sales forecasting?
    • How to ensure adequate cash flow and maintain replenishments instead of dead stock?

    How IQLECT forecasts it for you?

    • Real-time visibility and integration of all the casual factors like products, flash sales, discounts etc. in a single dashboard
    • Identify profitable insights by mapping different entities like products, sales personnel, category and area
    • Create a tailored assortment of products and try with different margins by combining expensive items with less discount

      Benefits

    • Strengthen your supplier relationship
    • Reduce inventory expenses
    • Easy decision making and streamlined operational efficiency
    • Companies that added Machine learning to their existing systems report an increase of 5 to 95 % in forecast reliability.
  • Top challenges & questions you may have

    • To track customers on key parameters for specific targeting
    • To track the impact of marketing events across channels, campaigns and referral analysis to crack what works for you
    • Non-integrated data

    How IQLECT reveals the best opportunities?

    • A unified BI platform can be implemented by integrating multiple data sources into a single data mart
    • From there, we can calculate the key marketing metrics needed to segment the data for future campaigns
    • The results are lower marketing expenses, higher sales and a better bottom line

      Benefits

    • Identify the best marketing strategies that works for you
    • Increased ROI
    • Accurate marketing analytics
    • Most marketers recognize the importance of data in advertising and customer experience efforts, with over 77 percent saying they’re confident in the practice and its prospects for future growth. – Adweek
  • Top challenges & questions you may have

    • Placing products on your retail store with a strategy to attract specific customers
    • Understand the customer navigation routes with within the store
    • Interpret the customer interaction with different products to get some insights

    How IQLECT interprets strategies?

    • Restructure your store layouts by tracking customer navigation and computer vision algorithms.
    • Measure interests of customers in different products and personalize offers and discounts based on general demographics.
    • Discover attractive and attention gathering locations based on demographics like age, gender, store visit time and season.

      Benefits

    • Identify the best marketing strategies that works for you
    • Increased ROI
    • Increased customer satisfaction
    • 54 percent of consumers would consider ending their relationship with a retailer if they are not given tailor-made, relevant content and offers– CMO Council.
    • By 2020, more than 40 percent of all data analytics projects will relate to an aspect of customer experience – Gartner
  • Top challenges & questions you may have

    • Digital campaigns that do not allow complex and multifaceted analysis of different channels
    • How different elements of a campaign performed in the overall objective?
    • Which channels are driving the best results?

    How IQLECT makes it easy?

    • Explore what elements of the campaign worked well/ did not work well
    • Breaks down the customized KPIs focusing on key channels, objectives
    • Segment customers based on LTV to provide personalized and intelligent discount rates
    • Determine the campaign performance & the impact created by the target audiences
    • Analyze and recommend objectives and targets for next steps

      Benefits

    • Monitor customized metrics per marketing channel
    • Learn how marketing impacts on the sales process
    • Lower your customer acquisition costs
    • 50 percent of companies who master the art of customer analytics are likely to have sales significantly above their competitors – McKinsey
  • Top challenges & questions you may have

    • Making informed predictions about the stock/demand of a product
    • Calculating the inventory needed to fulfil future orders
    • Using statistical formulas that integrate sales forecast data and its accuracy

    How IQLECT makes it easy?

    • Machine learning and predictive algorithms together use historical data to predict inventory needs in real-time.
    • A daily dashboard that displays the necessary stocks based on the week, season and customer behavior is available to the store manager
    • Order right items at the right time to prevent over stocking or stock-outs based on the demand and trend

      Benefits

    • Better demand forecasting
    • Replenish inventory and avoid stock-outs
    • Real-time information on suppliers to determine their performance
    • 36% of supply chain professionals say that one of the top drivers of their analytics initiative is the optimization of inventory management to balance supply and demand - Logility
  • Top challenges & questions you may have

    • Moving merchandise more efficiently
    • Faster deliveries are directly proportional to customer satisfaction
    • Stocking the right products as per customers’ needs

    How IQLECT delivers with confidence ?

    • IoT analytics comes into play with maintenance of transport, optimizing routes and tracking transports
    • Using GPS to track the trucks and providing the faster and optimized route for the delivery in real-time when there are multiple stops carrying multiple assorted products
    • An accurate understanding of how close a pallet of merchandise is close to the retail store

      Benefits

    • Optimized routes and reduced delays
    • Transport capacity and load management
    • Intelligent automation system with real-time traffic data
    • According to globalbankingandfinance.com, Intelligent Transportation System (ITS) market is projected to surpass USD 34 billion by 2025.
  • Top challenges & questions you may have

    • Setting prices based on your business goal is not effective anymore
    • Fixing prices that includes factoring influencers like price elasticity is a challenge
    • Analyzing a fair pricing strategy based on the market trend and competition without analyzing the repricing categories

    How IQLECT makes it easy?

    • Using predictive analytics, retailers can identify the price points to predict how many items of product, shoppers will buy at different price points, volume and revenue.
    • Real-time simulation with the help of elasticity curves for different products and price points for a given interval.
    • Accurate predictions for the sales volume, revenue and profit for specific price change scenarios.

      Benefits

    • Pricing process automation
    • Consistent pricing strategy focusing on profits
    • Data driven price decision making
    • Companies championing the use of customer analytics are 6.5 times more likely to retain customers, 7.4 times more likely to outperform their competitors on making sales to existing customers (upsell and cross-sell strategies), and nearly 19 times more likely to achieve above-average profitability – McKinsey
  • Top challenges & questions you may have

    • Calculating accurate customer Lifetime value – the total value of a customer’s profit to the business.
    • Increasing customer loyalty for high retention rates.
    • How much should be spent on acquiring customers?e

    How IQLECT enhances customer experience?

    • Using predictive analytics, predict accurate customer LTV from the purchase history and other major key attributes like conversion rate and gross profit.
    • Enables your business to identify buying patterns of each customer.
    • Improve customer loyalty and better customer engagement by predicting true value of your customers.

    Our Model’s accuracy is 3.75% more than the industry standard By adding attributes like geographical location, campaign and referrer details of the customer, we get better prediction results.

      Benefits

    • More sales leading to maximized ROI
    • Better and Targeted marketing.
    • Quantified customer satisfaction
    • Reduced Customer churn
    • By 2020, more than 40 percent of all data analytics projects will relate to an aspect of customer experience – Gartner
  • Top challenges & questions you may have

    • Understand what customers want, when, why and how they want it.
    • Using text mining to summarize the reviews
    • Filtering and data cleansing of unstructured user reviews

    How IQLECT fits you?

    • Using AI and ML, analyze the content on social media to see the overall sentiment behind the messages/feedbacks.
    • Understand what kind of reactions specific events or marketing campaigns have generated.
    • Understand not only their emotional state but also what is driving it.
    • Determine the general opinion/moods of your customer segments in a single dashboard.

      Benefits

    • Measure and constantly increase your customer satisfaction
    • Make insight-driven forecasts based on customer engagement
    • Brand monitoring & Improved quality of products
    • More than 50% of customers on social media expect a response from the companies in 60 minutes or less.
    • 89 percent of business leaders believe big data will revolutionize business operations in the same way the Internet did – Forbes
  • Top challenges & questions you may have

    • Banks usually have large storage of data that are mostly unutilized for insights
    • How to use data to determine the best services and products to provide to customers?
    • Targeting the right customer based on the usage of different products/services
    • Waiving off annual fees and providing offers to all the customers to maintain retention rates

    How IQLECT decodes it for you?

    • Big data analytics provides more insights by analyzing vast data types from different sources
    • Deeper customer insights from their behavior and information to provide “segment of one” marketing
    • Enables you to provide real-time offers by performing a real-time analysis of customer behavior on different channels
    • Determine the best price to be offered, the right approaches, the right marketing methods/channels

      Benefits

    • Enhanced customer satisfaction
    • Generate high volumes of revenue
    • Customization & streamlined campaigns
    • 60% of enterprise business leaders claim that customer analytics is the most important need of the hour, and will increase to 79% by 2020 with personalization being the key driving factor
  • Top challenges & questions you may have

    • Unsupervised resource and time management leading to targeting unqualified leads
    • Reaching out to all the customers on the list is a tedious task to sell credit card, insurance or loans
    • Poor assessment of a visitor’s likes or dislikes in banking services or products
    • How to differentiate between potential and unqualified leads?

    How IQLECT scores it?

    • Predictive Lead Scoring is based on patterns derived by existing customer segmentation and lead intents.
    • Calculates the probability of converting a potential lead into a customer.
    • Follow customer journeys and the actions that visitors are taking on your website to follow-up with offers and recommendations.

      Benefits

    • Increased engagement with your customers
    • Improve marketing qualified leads
    • Increase conversion rates
    • 38% of businesses surveyed experienced higher lead to opportunity conversion rates thanks to lead scoring. (Source: Kentico study)
    • ShopIQ helped Accenture to convert visitors to users, then to buyers and enabled 2X Conversions and 15% incremental leads for their client
  • Top challenges & questions you may have

    • The accuracy and effectiveness of calculating the customer lifetime value
    • Which set of customers should be on the target list?
    • How much should be spent on acquiring customers?
    • To know the total worth of a customer to your business over an unlimited span of a time.

    How IQLECT Solves it?

    • Outstands the crowd in calculating and predicting the accurate customer LTV
    • Accurately helps you define how much you should be spending on each customer
    • Segment customers based on LTV to provide personalized and intelligent discount rates

    Our Model’s accuracy is 3.75% more than the industry standard By adding attributes like geographical location, campaign and referrer details of the customer, we get better prediction results.

      Benefits

    • More sales leading to maximized ROI
    • Better and Targeted marketing
    • Quantified customer satisfaction
    • Reduced Customer churn
    • A 5% increase in the customer retention, in your business produces a 25% increase in your profit. Loyal customers are 5x as likely to repurchase, 5x as likely to forgive, 4x as likely to refer, and 7x as likely to try a new offering
    • Loyal customers are 5x as likely to repurchase, 5x as likely to forgive, 4x as likely to refer, and 7x as likely to try a new offering
  • Top challenges & questions you may have

    • How to connect to your customers in real-time and in a more meaningful way?
    • Real-time data is not actually real
    • How well is the business delivering a personalization promise?

    How IQLECT decodes it for you?

    • Transform available customer data, transactional data, social data into insights that are predictive, real-time, relevant and useful
    • Utilizes the behavioral, demographic and historical purchase data to build a model that can predict the customer’s interest towards offers and discounts
    • Enables you to provide real-time offers by performing a real-time analysis of customer behavior on different channels
    • Identify customer spending patterns and provide real-time offers or deals for a definitive conversion

      Benefits

    • Better customer experience
    • Increased revenue
    • Enhances Upselling and cross selling
    • According to Oracle, 84% of the surveyed executives agree that customers are looking for a more individualized, tailored experience.
    • The report also states that the ability to offer users what they need can bring you up to an 18% higher annual revenue.
  • Top challenges & questions you may have

    • Are we doing a good job serving customers?
    • How do we use technology to accurately read on our customers & feedbacks?
    • How to use customer data to improve customer experience?

    How IQLECT decodes it for you?

    • Real-time analysis on social media to determine the overall positive or negative feedbacks by customers
    • Monitor your brand’s reputation on various channels through semantic resources about group structures and improve the analysis of your brand’s reputation
    • Monitor competitor’s promotional campaigns and structure your campaign similarly if it goes well
    • Track equity markets and manage credit markets by identifying co-relations between news events and the performance of securities in the credit markets

      Benefits

    • Improved customer enagagement
    • Enhanced customer experience
    • Rectify issues in real-time
    • Gain a competitive advantage
    • A report by Forrester states that  improving customer experience in the banking industry alone can have a positive annual impact of $237 million.
  • Top challenges & questions you may have

    • Marketing costs are expensive, so you need to keep your customers to get your money back
    • Your ability to grow is directly impacted by the churn rate
    • More customer data, but no predictive models to analyze and reduce churn
    • Tremendous data from multiple silos to unlock the slices of information an convert into insights that predict churn

    How IQLECT foresees the unseen?

    • Real-time data and customer interactions to provide clear insights of early warning signals to predict churn
    • Utilizes the behavioral, demographic and historical data to build a model that can predict the customer’s churn, so banks can reach those set of customers with personalized offers
    • Sophisticated data matching capabilities, eliminating data silos, analyzes customer’s profile with a 360-degree customer view

      Benefits

    • Prevent revenue loss & increase profits
    • Increase up-sell and cross-sell opportunities
    • Deliver tailored promotions and increase marketing efficiency
    • Lower your customer acquisition costs
    • The cost of acquiring new customers as profitable as existing ones can be up to 16 times higher retaining current customers. — MIT
    • The Qualtrics Banking Report found that “poor service” was the number one reason to leaving their current bank or the credit union.
  • Top challenges & questions you may have

    • Implementing an effective compliance system with appropriate tools and systems
    • How can we use technology to identify and prevent frauds?
    • Prevent laundering that may cause huge losses, low CSAT, high penalties & loss of reputation
    • Assess risks during for each customer with varying risk levels & a continual transactional monitoring

    How IQLECT foresees the unseen?

    • Real-time transactional monitoring to identify and predict any suspicious activities
    • Advanced filtering technologies and real-time predictive analytics are capable of generating alerts based on changes of behavioral patterns that may prevent fraud
    • Predict rogue activities in real-time, validate customer identity using social media analytics for faster processing and monitoring of alerts

      Benefits

    • Detect, track and prevent AML
    • False-positives optimization
    • More efficient investigation in risk & fraud
    • Better detection accuracy
    • According to ACFE, on an average 5% of the company’s revenue are lost due to procurement frauds
  • Top challenges & questions you may have

    • Huge data – Data that is inaccurate, incomplete, outdated, unstructured and data silos
    • Complex and heterogeneous data structures and systems across multiple databases
    • How to increase the effectiveness of operational efficiency?

    How IQLECT manages & Optimizes data for you?

    • Automate your data processes using pattern recognition and ML models to manage data more efficiently
    • Integrate your core data and assets across branches into a single platform with a unified dashboard view to enhance data governance and duplication
    • Get a bird’s eye view on the branch performance based on customized metrics like employee efficiency, customer acquisition and retention rates

      Benefits

    • Reduced inconsistency and errors
    • Fix existing problems in real-time
    • Pro-actively solve day-to-day issues
    • McKinsey reveals that around 30% of all work in banks can be automated through technology & analytics.
  • Top challenges & questions you may have

    • Processing huge volume of application regardless of their purpose, without delays/ errors
    • Regular screening and updation with a consistent and authentic filtering
    • Applications need manual screening and identifying potential applications without any unnecessary denies

    How IQLECT evaluates potentials ?

    • Predictive analytics helps in processing huge volumes of data in the applications and include all important applications without any delays or errors
    • Screening applications with a basic criteria input by applying filters and ML
    • Evaluating loan applications using AI and ML may help nontraditional borrowers get approved without unnecessary denies.
    • Evaluates by conducting high sophisticated analysis not only with a high FICO score, but a deeper analysis for good borrowers even with negatives in the credit report

      Benefits

    • Reduced inconsistency and errors
    • Accurate and authentic results
    • Eliminating time delays
    • According to IBM, a retail bank by applying a decision optimization solution enabled it to increase average loan size by 15 percent, lower underwriting costs by 78 percent and achieve an increase by a factor of four in monthly loan volume.
  • Top challenges & questions you may have

    • Responding to customers’ requests in a thorough and timely manner
    • Identifying and resolving customer issues before they become problems
    • How to exceed your customer expectations and strengthen customer relationships?

    How IQLECT proactively cares ?

    • Splitting the customers into segments according to their profiles and building detailed profiles enables telecom businesses to truly understand their customers’ needs and wants
    • ML and pattern recognition reads behavioral patterns of the customers to give a clear 360 view of the customer spending habits, issue tracking and reach out to them in a pro-active and timely manner
    • Reach out to customers in real-time via, email/ text reminders for bill payments, timely news on service updates, reaching customers before customers reach for you for complaints

      Benefits

    • Top-notch customer service
    • More Productive accurate, personal & direct
    • Less costly concerning employee time
    • Increased customer satisfaction
    • According to Accenture, 33% of customers who abandoned a business relationship last year did so because of a lack of personalization in the service they received.
    •  A report by Enkata found that taking initiative in your support could increase customer retention rates by 3-5%.
  • Top challenges & questions you may have

    • How to minimize online financial fraudulent activities?
    • Effective detection and prevention of fraud including credit cards, accounting, loans & insurance
    • Suspicious activity monitoring and reporting
    • Finding payments fraud by scoring 100 percent of all transaction types in real-time

    How IQLECT helps in detecting frauds?

    • Machine learning - can automatically Identify characteristics that are found in fraud.
    • Pattern recognition- can detect classes, clusters and patterns of suspicious behavior to put the transaction in hold for the confirmation.
    • Monitor more transactions and risks in less time – while reducing associated costs and effort – with a system that integrates anti-fraud and anti-money laundering processes.

      Benefits

    • Reduced fraud or financial crimes
    • Minimize losses
    • Reduced exposure to frauds
    • Estimates of frauds impact on consumers and financial institutions vary significantly but losses to banks alone are conservatively estimated to exceed $31 billion globally by 2018. (Source: McKinsey)
  • Top challenges & questions you may have

    • Getting an aggregated view of risks and exposures providing better capital management and lending
    • Real-time market risk analysis and efficient portfolios
    • Integrated view of risk and exposures for easy and faster compliance

    How IQLECT helps in detecting frauds?

    • Conduct and oversee counterparty exposures and CVA to achieve Basel compliance.
    • Efficiently manage operational and compliance risk by predictive analytics
    • Enhance the ability to foresee capital and funding for overall profitability. Efficiently handle accurate FTP to enhance revenue

      Benefits

    • Efficiently determine lending risk
    • Identify potential benefits and risks for loan
    • Secure competitive advantage
    • Predictive analytics are becoming more and more crucial for success. 79% of executives believe that failing to embrace big data will lead to bankruptcy. This explains why 83% of companies invest in big data projects (Source: Baseline)
  • Top challenges & questions you may have

    • With the growing use of IP networks, industry is experiencing communications fraud
    • Detecting a fraud after the event is not as useful as catching real-time
    • Existing fraud detection systems are partially automated and need human intervention

    How IQLECT detects fraud?

    • Fraud analysis before the call setup which abolishes fraud leakages that is unavoidable with post call CDR analysis
    • Advanced detection system applies algorithms to trace customers’ real-time calling patterns to compare with historical data
    • Automatically blocks suspected fraud calls when a fraud score threshold breaches

      Benefits

    • Reduced exposure to frauds
    • Minimize losses
    • Reduced fraud or financial crimes
    • As per a report published by OCCRP (2019) , US$32.7 Billion lost in Telecom Fraud annually
  • Top challenges & questions you may have

    • Unplanned network outage due to multiple internal and external factors
    • These unplanned downtimes demand immediate rectifications that leads to higher maintenance cost
    • How to reduce the workload reacting to thousands of incidents?

    How IQLECT detects fraud?

    • Identify root cause of the predicted incident and precede the action with preventive measures.
    • Deploy ML and AI to predict future incidents in a multi-domain, multi-vendor and multi-technology environment.
    • Predict incidents with more accuracy and increase the network availability.

      Benefits

    • Reduced downtime of network
    • Higher customer satisfaction
    • Better planning and scheduling leading to reduced cost
    • The Predictive Maintenance report forecasts a compound annual growth rate (CAGR) for Predictive.
    • Maintenance of 39% over the time frame of 2016-2022, with annual technology spending reaching US$10.96 Billion by 2022. (Source: IoT-Analytics.com)
  • Top challenges & questions you may have

    • Finding it difficult to separate quality leads from the ones who dropped on your website?
    • How does a lead interact with your website?
    • Using statistical formulas that integrate sales forecast data and its accuracy
    • Failing to assess the interest of customers in real-time.

    How IQLECT connects the data dots?

    • Predictive Lead Scoring: Based on patterns derived by existing customer segmentation and lead intents.
    • Calculates the probability of converting a potential lead into a customer.
    • Real-time active campaigns based on lead score: Show pop-up offers when a customer reaches a propensity score
    • Product ranking based on propensity score across categories

      Benefits

    • Strengthen your revenue cycle
    • Effective ROI
    • Score leads and increase your conversions
    • ShopIQ helped Accenture to convert visitors to users, then to buyers and enabled 2X Conversions and 15%incremental leads for their client
    • 42% of the businesses received a measurable ROI by using lead generation
  • Top challenges & questions you may have

    • Calculating accurate customer LTV
    • Which set of customers should be on the target list?
    • Maximum level of resources to be allocated to those customers
    • How much should be spent on acquiring customers?

    How IQLECT solves it for you?

    • Outstands the crowd in calculating and predicting the accurate customer LTV
    • Accurately helps you define how much you should be spending on each customer
    • Segment customers based on LTV to provide personalized and intelligent discount rates

    Our Model’s accuracy is 3.75% more than the industry standard By adding attributes like geographical location, campaign and referrer details of the customer, we get better prediction results.

      Benefits

    • More sales leading to maximized ROI
    • Better and Targeted marketing
    • Quantified customer satisfaction
    • Reduced Customer churn
    • A 5% increase in the customer retention, in your business produces a 25% increase in your profit.
    • Loyal customers are 5x as likely to repurchase, 5x as likely to forgive, 4x as likely to refer, and 7x as likely to try a new offering.
  • Top challenges & questions you may have

    • Identifying your customer needs and offering customized solutions
    • Not just capturing customer data, but to analyze their online behavior with ease
    • Understand customer preferences and their propensity to buy

    How IQLECT solves it for you?

    • Optimize website to understand search terms, social streams and keywords to promote customized plans or new tariffs they are looking for
    • Track and monitor customer behavior across multiple channels and interaction points
    • Get insights based on the engagement to improve specific features that attracted users

      Benefits

    • Improved customer engagement
    • Higher Click through rates
    • Vast monetization opportunity
    • Increased ROI
    • The overall clickstream analytics market is expected to grow from USD 750.3 Million in 2017 to USD 1,560.6 Million by 2022, at a Compound Annual Growth Rate (CAGR) of 15.8% from 2017 to 2022 – (marketsandmarkets.com)
  • Top challenges & questions you may have

    • Failing to target the desired customers because there is no adequate segmentation base
    • Dealing with a large customer base with an unproductive marketing approach
    • How to focus on the most profitable customers and improve retention?

    How IQLECT sections it for you?

    • Segment customers based on behavior to show what marketing works for them, easy for you to replicate and get results
    • Segmenting your customers based on a category makes offers and CTAs easier
    • Retain more customers by offering products that appeal to them
    • Understand where, why your customers come from and how to make smart decisions to yield a better converting rate

      Benefits

    • Higher conversion rates
    • Better insight into your customer base
    • Target the right customers through the right channels
    • Discover more upsell and cross sell opportunities
    • According to Dell, targeting customers based on behavior, improves 3X conversion rate, 7X more revenue and 70% higher CTR.
  • Top challenges & questions you may have

    • Digital campaigns that do not allow complex and multifaceted analysis of different channels
    • How different elements of a campaign performed in the overall objective?
    • Which channels are driving the best results?

    How IQLECT makes it easy?

    • Explore what elements of the campaign worked well/ did not work well
    • Breaks down the customized KPIs focusing on key channels, objectives
    • Determine visitors who reached the website through a campaign
    • Determine the campaign performance & the impact created by the target audiences
    • Analyze and recommend objectives and targets for next steps

      Benefits

    • Monitor customized metrics per marketing channel
    • Learn how marketing impacts on the sales process
    • Lower your customer acquisition costs
    • Forbes Insights and SAS concluded that 90 % of global executives who used data analytics reported that they improved their ability to deliver a superior customer experience.
  • Top challenges & questions you may have

    • The need to reduce costs and streamline network operations in order to meet customer demands
    • Understand what causes bottlenecks in the network and prevent the root cause
    • How to optimize the network for peak performance during congestion?

    How IQLECT optimizes network?

    • Using Machine learning, predict loads and outages and the overall network performances.
    • Pro-actively address capacity optimization and perform traffic supervision by improving bandwidth tailored to customers’ needs.
    • Address capacity congestion and optimize congestion control by using network and device data to dynamically provision network capacity.

      Benefits

    • Major cost savings
    • Improved network performance
    • Efficient service quality
    • After implementing a CMMS, the reliability of your equipment can improve by as much as 35% to 50% - ReliabilityWeb
    • Any business can save 12-18% by investing in preventive instead of reactive maintenance - Mintek
  • Top challenges & questions you may have

    • Marketing costs are expensive, so you need to keep your customers to get your money back
    • Your ability to grow is directly impacted by the churn rate
    • You track engagement rates, CTR, unsubscribed rate which is not the real churn rate
    • More customer data, but no predictive models to analyze churn
    • Predicting and preventing customer churn

    How IQLECT churns it?

    • We match customer journeys with insights about the customers, to predict churn.
    • Understand how the churn rate varies each week, month and segment customers better.
    • Get the right insights to convert first time buyers into repeat buyers.
    • Analyze the net campaign gain for each churner profile with discount rates that you can offer.
    • Analyzes churn by adding social media data for a richer predictive model.

      Benefits

    • Prevent revenue loss
    • Lower your customer acquisition costs
    • Increase up-sell and cross-sell opportunities
    • Deliver tailored promotions and increase marketing efficiency
    • Businesses lose roughly $1.6 trillion annually from customers who churn due to poor customer experiences in the past. — Accenture.
    • The cost of acquiring new customers as profitable as existing ones can be up to 16 times higher retaining current customers. — MIT
  • Top challenges & questions you may have

    • Responding to customers’ requests in a thorough and timely manner
    • Identifying and resolving customer issues before they become problems
    • How to exceed your customer expectations and strengthen customer relationships?

    How IQLECT proactively cares?

    • Splitting the customers into segments according to their profiles and building detailed profiles enables telecom businesses to truly understand their customers’ needs and wants.
    • ML and pattern recognition reads behavioral patterns of the customers to give a clear 360 view of the customer spending habits, issue tracking and reach out to them in a pro-active and timely manner.
    • Reach out to customers in real-time via, email/ text reminders for bill payments, timely news on service updates, reaching customers before customers reach for you for complaints.

      Benefits

    • Top-notch customer service
    • More Productive accurate, personal & direct
    • Less costly concerning employee time
    • Increased customer satisfaction
    • According to Accenture, 33% of customers who abandoned a business relationship last year did so because of a lack of personalization in the service they received.
    • A report by Enkata found that taking initiative in your support could increase customer retention rates by 3-5%
  • Top challenges & questions you may have

    • What people talk about your brand on social media and other digital forums?
    • Sort out huge feedbacks available online and make some sense out of it
    • Unable to gather granular level feedbacks about specific product aspects

    How IQLECT interprets it for you?

    • Feed unstructured data from any social network in real-time and identify the sentiments of the customer/user.
    • Determine the general opinion/moods of your customer segments in a single dashboard.
    • ML driven pre-trained models, combined with NLP algorithms provides a deeper understanding than just star ratings.
    • Predictive analytics implement schematic learning to be pro-active on customer follow ups and delays.

      Benefits

    • Measure and constantly increase your customer satisfaction
    • Make insight-driven forecasts based on customer engagement
    • Brand monitoring & Improved quality of products
    • Effective customer service and marketing campaign optimization
    • Real-time sentiment analysis, increases 30% “add to basket” clicks and the time spent on the page.
    • More than 50% of customers on social media expect a response from the companies in 60 minutes or less.
    • 85% of people read online reviews before making a purchase.

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