Audio Mining

What is Audio Mining?

When large volumes of audio are searched to find out occurrences of specific words or phrases is known as audio mining. Audio indexing or audio mining use speech recognition techniques to analyze an entire file to produce a searchable index of the content-bearing words and their locations.

Where is Audio Mining being used?

Audio mining plays a key-role where there are large volumes of data present to be collected and analyzed. They are used to train the workforce, to improve the product and process, for corporate compliance and to identify risks.

Significance of Audio Mining

In large or small contact centers, analyzing recorded conversations due to its sheer volume makes it too difficult. Before the introduction of audio mining, companies had to create and manually analyze written transcripts of audio content to interpret and analyze problems and solutions.

Who uses Audio Mining?

Active Directories are used by network administrators to make the maintenance process of the network simple within a large organization.

How does an Active Directory work?

Audio mining is most widely used by customer service representatives, contact centers, BPOs and phone banking call centers etc., Law enforcements and intelligent organizations to retrieve background information, and US prison uses to analyze phone recordings of prisoners to identify illegal activity.

How is Audio mining done?

A large number of recorded conversations or speech audio is ingested into the speech recognition engine. Using the audio mining or indexing technologies, these engines recognize words within the large volume that have unstructured information and create organisable categories that are usually user-generated or self-suggested.

Benefits of using Audio Mining

  • Monitor agents’ productivity and performance
  • Increased customer satisfaction
  • Improved marketing and sales efforts
  • Compliance and risk management